Joseph A. Michelli

  • An internationally sought-after speaker, author, and organizational consultant
  • “You WOWED us beyond all expectations!! I can’t thank you enough for all the time, energy and enthusiasm you brought to your presentation. And your willingness to sit in on the table discussion was completely unexpected. To top all of this off, the comments I’ve received from everyone, especially senior management, were all incredibly positive. Thanks again for a fabulous day.”
Joseph Michelli speaking professional

Joseph A. Michelli, Ph.D., C.S.P.

igniting emotional engagement, loyalty + advocacy
International Speaker and NSA Certified Speaking Professional

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of SouthernCalifornia. 

Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders’ council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.

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Years of Speaking Experience
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Events Last Year

Topics and Programs

  • Service Excellence and Customer Experience

  • Employee Engagement and Customer Loyalty
  • Mastering Change, Unleashing Innovation and Leaving a Legacy
  • Legacy/Service Significance
  • Presentations Based on Bestsellers

Imagine bringing an expert in customer loyalty, client experience design, employee engagement, and leadership to your next event. Further, imagine that the expert customizes content to meet your desired event outcomes and delivers a presentation tailored toward engaging event participants.

Dr. Michelli has partnered with event planners like you for more than 20 years. In that time, he has come to realize that his job is not to just share best-practices from his work with companies like Starbucks, Zappos, The Ritz-Carlton Hotel Company, UCLA Health System, and the Pike Place Fish Market, but also to help you succeed with all aspects of your event experience.

Watch Joseph in Action

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"An Outstanding Speaker"
"Joseph provided us with an absolutely phenomenal "Michelli Experience!" He wowed our front line staff with his presentation on service; many of our folks commented that it was probably the best workshop they had ever attended. He also provided exceptional insights into leaving a leadership legacy with our donors and special friends of Lethbridge College. I have no hesitation in recommending Joseph as an outstanding speaker!"

-Dr. Tracy Edwards
President & CEO, Lethibridge College
"Highly Recommended"
"I highly recommend Joseph to any organization that is focused on providing the highest degree of customer service and obtaining world-class results. In the competitive and crowded field of consultants and business advisers helping organizations align and integrate their customer service objectives into their core mission and daily operations, Joseph stands out. He has separated himself from the pack and, once you see him in action, you'll understand why."

-Bernie Snow
St. David's Healthcare
"Beyond all expectations"
"You WOWED us beyond all expectations!! I can't thank you enough for all the time, energy and enthusiasm you brought to your presentation. And your willingness to sit in on the table discussion was completely unexpected. To top all of this off, the comments I've received from everyone, especially senior management, were all incredibly positive. Thanks again for a fabulous day."

-Janus Labs
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